Unified inbox
Receives and displays incoming WhatsApp conversations so they can be handled by authorized personnel of the client organization.
SPOC · SaaS Platform
Secure, controlled and auditable WhatsApp Business communication
SPOC — Saya Peduli Omnichannel Center enables authorized teams to connect a WhatsApp Business Account they own or manage, handle conversations, use approved templates and monitor service status from one dashboard.
- Access model
- Controlled onboarding
- Service provider
- LAZNAS Saya Peduli
- Initial scope
- Internal operations & verified partners
What SPOC provides
Features are limited to legitimate service communications performed by properly authorized users.
Message delivery
Sends replies within the conversation window and Meta-approved WhatsApp templates, subject to consent and a legitimate communication purpose.
Routing and assignment
Routes conversations to the appropriate team, manages handling status and helps prevent duplicate responses.
Templates and reporting
Manages approved template usage, displays delivery status, and provides service metrics and user activity audit records.
How we use Meta Platform Data
Meta Platform Data is processed only to provide the communication functions requested by the client organization. Each organization retains ownership and control of its own Business Portfolio, WABA, phone numbers and customer relationships.
Business identity
Business ID, WABA ID, Phone Number ID, business name, display name and asset metadata are used to verify the assets selected by an authorized user.
Authorization
Authorization codes and access tokens are used to make approved API requests. Credentials are encrypted at rest and are not displayed back to users.
Messages and media
Message content, sender identity, attachments, timestamps and conversation context are used to display and handle requested communications.
Service status
Sent, delivered, read or failed status, webhook events and technical metrics are used for service tracking, troubleshooting and audit.
Templates
Template name, language, category, content and approval status are used to help organizations use templates approved by Meta.
Meta permissions and their purposes
Security and governance controls
Least-privilege access
Role-based access control limits functions and data according to each user's duties. Administrative access is restricted.
Organization separation
Each organization's data and configuration are logically separated. Users can access only the tenant assigned to them.
Encrypted credentials
Tokens and sensitive credentials are encrypted server-side and are never placed in frontend code, URLs, screenshots or application logs.
Audit and monitoring
Configuration changes and important activities are recorded for security, incident investigation and accountability.
Limited retention
Data is retained only as needed for the service, security, dispute resolution and legal obligations, then deleted or anonymized.
No sale of data
Platform Data is not sold, used for cross-service profiling, or used for advertising that was not requested by the user.
Onboarding and client control
- 1
Organization verification
We verify the organization, responsible contact, service requirement and the authority of the user requesting access.
- 2
Authorization through Meta
The organization's administrator signs in through Meta's official dialog and selects the Business Portfolio, WABA and phone number to authorize.
- 3
Limited activation
The system validates permissions and assets, activates the approved channel and records the process without storing the user's password.
- 4
Control and revocation
The organization may request channel deactivation, revoke the integration through Meta, or request access, correction and deletion of its data.
A verifiable official service
SPOC is operated by LAZNAS Saya Peduli to support responsible service communications. The details below allow client organizations, end users and platform reviewers to verify the service provider.
- Service name
- SPOC — Saya Peduli Omnichannel Center
- Organization
- LAZNAS Saya Peduli
- Legal entity
- Yayasan Amal Saya Peduli
- Authorization
- SK Kemenag RI No. 1152/2025
- Address
- Jl. Cipinang Baru Timur No.2b, RT.1/RW.18, Cipinang, Kec. Pulo Gadung, Kota Jakarta Timur, DKI Jakarta 13240
Privacy and support contact
Email: info@sayapeduli.org
Call center: +62 852-8377-8872
WhatsApp: +62 813-1307-293